Frequent Questions
We have streamlined our process so that it is no longer necessary to login or register before ordering. However, if you choose to login or register prior to ordering, we are able to provide you with a more personalized ordering experience. To access your account information, you will also need to login. To login, enter your email address and password on the right, and click "GO'.

How do I order?

1. Select either Delivery or Pick Up
You have the option of placing an order for either delivery (click on "Please Deliver") or pickup (click on "I'll Pick Up").If you choose to have us deliver to you, you will then be prompted to enter the delivery address (street number and name, and zip code are the only required fields). We need this information at the start of the order so that we can determinethat we deliver to your area. If you choose to collect your order, you will then be prompted to select the location from which you will fetch your order.

2. Schedule Your Order
Following either of these options, you will then be asked to schedule your order. We need this information so that we can determine whether the location is open at the time you'd like your order. Select the date from the drop down list box, and then select the time. If no timeslots are shown in the drop down box, then no online orders can be processed for your selected day.
3. Order Your Items
Our menu is now displayed. You can select the menu categories by clicking on the top line (Pizza, Sides & Saladsm Drinks & Desserts etc.). The menu items for the selected category is shown in the center of your screen. To view the information about the item, you can either click on the menu item image (if available), or the menu item name.

This will show the item, and allow you to customize it as required. This might be crust type, item size, and various other item-specific questions. For our pizzas, you can add toppings by clicking on the list of toppings on the right.

If you would like to add the item to your order, click "Add to Order".

If you would not like to order this item, click "No, thanks".

To update the quantities, change the quantity as required, and click on "Update Quantities". To delete an item, change the quantity to zero and click on "Update Quantities".

To cancel your order, click on "Cancel Order".

4. Check Out
The "Checkout" button will be displayed when you have met our minimum order criteria. When you are ready to checkout, click the "Checkout" button.

If you need to add additional items, you are able to go back to the orer, or add an item from the "additional items" page.

5. Log In
If you have not already logged in, a screen will be displayed so that you can log in or register at this time.

6. Enter your Contact Details
You will be prompted for contact details where you can be contacted at the time of scheduled order if required.

7. Order Payment
The order payment screen is then displayed. Select your method of payment from the drop down list, and click "Add Payment".

8. Place Your Order
Your order is then displayed. Your order will not be placed until you click the "Place Order" button.

* Is there a minimum order value?
Our standard minimum order for delivery is $25. However, minimum order value for delivery orders may vary according to location.
There is no minimum for pickup.

* Why is there no "Checkout" button?
The "Checkout" button will appear once your order has reached the minimum order value of $25 (for delivery), or you have ordered at least one item (for pickup).

* Why do I need to enter my delivery address and schedule before I place my order?
We have to establish that your order can be delivered before you place your order. We use your address to tell us that you are within our delivery area.

We use the scheduling information to determine whether our location is open at the requested time.

* Is my information secure?
Yes! All your details, including your credit card details, are encrypted using industry-strength security and transmitted over a secure link to our servers.

* Can I pick up my order?
Yes, pick up is allowed.

* Will I be able to pay in cash for my order?

* Will I be able to pay by credit card?
Yes, we currently accept American Express, Mastercard, Visa and Diner's Club.

* Terms & Conditions?
Please click here to view our Terms & Conditions

* What are Catering Ca$h Dollars and how do they work?
Please click here for more information about this frequency program for online orders.

* Other Questions?
Please direct questions to any of the following:

Apple Annies Marketplace
221 West Sixth Street
Suite B-100
Austin, Texas 78701

Phone: (512) 472-1884


Got a suggestion? Got a complaint? Why not let us know? We are eager to make improvements to our service and products. Your feedback will help us make these improvements and keep you happy and coming back.